Investor insights: Director’s service contracts – part three

The things that founders get up to when you’re not looking

This series has so far focussed on getting clarity in setting remuneration levels for founders. But remuneration for what? The undivided attention of the founder team of course, say the investors.

Well, maybe, but are you sure that’s what the founders are thinking?

Investor insights: Director’s service contracts – part three

What’s the problem?

Here’s one issue. There are only 168 hours in the week, and some of the them are taken up sleeping, or taking the Doberdoodle for a walk. Most people struggle to fit their jobs into the hours in between. So if the founders spend time running a side-hustle, that takes up the hours that should be spent making SaaSco into the global powerhouse it so deserves to be.

And here’s another problem: even if the founders or other senior managers are genuinely super-efficient, and cram a part-time business into genuinely personal time, what does that do to their state-of-mind? We’re not being priggish about this – a few DSW folk ran sidelines in their younger days – but that does mean we know from bitter experience what an awful distraction it can be. Are you really super-focussed on SaaSco’s customers when the website is down and your personal email account is full of hate-mail from steroidal men with overdeveloped pecs and very short tempers? Even having a supposedly passive investment can be a distraction when things go wrong if the manager has a big stake in the venture. Inevitably, you get drawn in to try clean up the mess, and what a drain of energy and enthusiasm that can be. Sort of like being a venture capital manager.

The third issue that arises from the side hustle is the conflicts that can arise. Even if there’s no immediate question of competing with SaaSco, what happens to the insights, contacts, or original ideas that spring from that other business? The investors are expecting the management team to reinvest their insights back into SaaSco, not keeping them on one side for a manager’s personal benefit.

Standard practice

At DSW Ventures we use the following practice to deal with the possible conflict issues. We think it’s pretty standard but each investor will have their own versions, or may just take pot luck on whatever the company puts forward. Each to their own.

The first thing to note is that the service contracts we ask SaaSco to put in place with founders and key management are not tailored for start-ups. We use a boilerplate director’s service contract. So it should be pretty familiar, and is in any case at heart just a slightly beefed-up version of an off-the-shelf generic employment contract.

Here are some of the relevant clauses, which are pretty brief. Firstly, the positive obligation:

  • The Executive will devote the whole of their time, attention and abilities to the business of the Company.

Fairly straightforward wording, although on reflection it doesn’t specifically allow time for sleeping or walking the Doberdoodle. It must be implicit. The lawyers know what they’re doing. Surely?

Next up, the negative undertaking:

  • The Executive agrees not to directly or indirectly engage or have any financial interest in any other business, trade, profession or occupation.

Again, pretty simple (although you will have to forgive the split infinitive1). Founder agrees to run SaaSco and nothing else. The exception to the rule?

  • The Executive may hold an investment of not more than 5% of the share capital of any company which does not carry on a business competitive with the business carried on by the Company.

Again, clear and simple. The founders and management can have a passive investment in another company so long as it’s non-competitive and is small enough that they’re not going to get drawn in to the whirlpool if it starts to sink.

And that’s pretty much it. Most founders don’t have an issue with the clauses (in fairness, it’s just conceivable that some don’t read every line of the investment documentation, but we do suggest they at least hire lawyers).

But some do push back. And what does that tell us?

War stories

The real purpose of these clauses is to surface cases when the founder can’t sign.

The most egregious case? We2 were well advanced with an investment into a digital publisher. Let’s call it Nothing was disclosed in due diligence – no cross-shareholdings, nothing from founder references, nothing mentioned on management questionnaires. Late in the process, the founders’ lawyers relayed a disclosure that they were proposing to continue owning and running This wasn’t a bad tactic. We wanted to complete. Mentally the investment was already done. The news was fed through at the process level. And in fairness, it nearly went through. Just a side conversation: “Seen this? What do you think?” “Dunno? What’s anyway. Do we care? May we should have a quick look ……” And on enquiry it turned out that was but on a different domain, maybe in a slightly different pantone. Well, reader – we didn’t invest.

As a sidenote, died without trace within weeks. Not so amazingly, turned out to be where the money was. For a while at least. Then the founders ran it into a lamp-post.

There were few mourners.


Founders be warned. If you’re taking venture backing, and the investors have half an idea about what they’re doing, then you’re all-in.

Next post: the breadcrumb trail linking the investor and the founders’ employment obligations.

David Smith 

Partner, DSW Ventures 


About DSW Ventures
DSW Ventures made its first investment in 2018 and is an investor in early-stage scale-up businesses requiring venture funding of more than £250,000, primarily on an EIS basis. It is funded by a growing network of high-net-worth investors. DSW Ventures is a trading style of DSW Venture Capital LLP, part of the Dow Schofield Watts Group.
DSW Ventures is a partner in British Business Investments’ £100m Regional Angels Programme, designed to help reduce regional imbalances in access to early stage equity finance for smaller businesses across the UK. British Business Investments is a wholly-owned commercial subsidiary of the British Business Bank, the UK government’s economic development bank.
Dow Schofield Watts is a UK independent advisory and investment group, headquartered in Warrington, Cheshire and with offices in Manchester, Leeds, Aberdeen, and London.
About British Business Investments
British Business Investments is a commercial subsidiary of the British Business Bank. Its role is to increase the overall supply and diversity of finance – both product and provider – on offer to UK smaller businesses. It does this while providing value for money for UK taxpayers. British Business Investments does not finance small businesses directly, but instead works with the market to provide funding through its delivery partners. These partners offer a range of funding options for small and high-growth businesses across sectors, regions and business stages.